1. Overview

At Billionaire Glow Cosmetics Trading LLC, we are committed to delivering premium-quality cosmetic products. Due to the nature of beauty and skincare items, we maintain strict return and refund guidelines to ensure product safety and integrity.

2. Eligibility for Returns

We accept returns only if all of the following conditions are met:

  • The item is unused and unopened
  • The product is in its original packaging
  • The return request is submitted within 7 days of delivery
  • Proof of purchase is provided

3. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products
  • Items without original packaging
  • Personal care and hygiene-sensitive items
  • Products damaged due to misuse or improper storage

4. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery
  • Provide clear photo or video evidence
  • Our team will review and arrange a replacement or refund

5. Refund Process

  • Approved refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method only
  • Processing time may vary depending on your payment provider

6. Shipping Costs

  • Original shipping fees are non-refundable
  • Return shipping costs may be the responsibility of the customer
  • If the return is due to our error, we will cover the return shipping

7. Order Cancellations

  • Orders can be cancelled before dispatch only
  • Once the order has been shipped, cancellation is no longer possible

8. Exchanges

We do not offer direct exchanges.
If eligible, you may return the item and place a new order.

9. Contact for Returns & Refunds

For any return or refund requests, please contact:

Billionaire Glow Cosmetics Trading LLC
📍 Cluster CAI Thanyah Fifth – Jumeirah Lakes Towers, Dubai, UAE
📞 +971 555 469 025
📧 office@axxzia-agtheory.ae
🕒 10:00 AM – 6:00 PM (UAE Time)