Frequently asked questions
A little clarity, whenever you need it.
How long does delivery take?
Orders within United Arab Emirates are typically processed within 1–2 business days. Delivery timing may vary depending on location, courier schedule, and public holidays.
Once your order is dispatched, tracking information becomes available when applicable.
Are your products suitable for sensitive skin?
Many AXXZIA AGTHEORY formulas are developed with skin comfort and hydration in mind.
However, individual skin responses vary, so customers are encouraged to review ingredient lists carefully before use, especially if sensitive or reactive skin is present.
Patch testing before first use is always recommended.
How should I store skincare products?
To preserve product quality, store skincare in a cool dry place away from direct sunlight and excessive heat.
Always close packaging properly after use.
Can I return opened products?
Opened or used skincare items cannot be returned for hygiene reasons unless a product issue is confirmed upon delivery.
Refund requests for damaged or incorrect orders should include photos and order details.
Is payment secure on your website?
Yes. All payments are processed through secure encrypted payment systems.
Card details are handled through protected payment providers and are not stored directly on our servers.
How can I contact customer support?
You can contact our support team using the contact information provided on the website.
Please include your order number when contacting us for faster assistance.